Looking Outside of the Box – a Creative Approach to Self-Exclusion


  • Mary Marquass Echo Entertainment Group Limited
  • Emma Malone
  • Steve Novak
  • Christopher Anderson Monash University, Australia


The nature of problem gambling is complex, with public health interventions involving multiple solutions. It is acknowledged that self-exclusion programs are one intervention, among various other harm minimization approaches, used to assist those experiencing problems with gambling. This presentation examines the current Australian literature about the effectiveness and limitations of existing self-exclusion arrangements. In an attempt to translate research into practice the presentation outlines a collaborative project between industry and community aimed to enhance and improve the self-exclusion process for clients and venues. The presentation provides details and evaluation of a “remotely assisted self-exclusion” project between the Echo Entertainment Group and Relationships Australia Queensland where clients are given the opportunity to self-exclude from the Echo Casinos without entering the premises. The self-exclusion is completed at the Gambling Help Service, facilitated with the support of professional and trained counsellors. The project has been commended by the community sector, regulators and industry peak bodies within the jurisdiction of Queensland.